Shipping policy

Welcome to Keep In Touch! We're committed to providing you with excellent service and ensuring that your purchases arrive safely and on time. Please review our shipping policy below.

Shipping Methods & Costs

Shipping costs will vary depending on the size and weight of the order.

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 3-5 business days domestic.
• Expedited Shipping: Estimated delivery within 2-3 business days domestic.
• Overnight Shipping: Next business day delivery domestic.

Order Processing Time

Orders are processed and shipped within 1-2 business days. Please note that orders placed after 3 PM EST or on weekends and holidays will be processed the next business day.

International Shipping

We currently offer international shipping to select countries. International shipping costs vary based on destination and will be calculated at checkout. Delivery times may vary depending on customs and import processes in your country.

Please note: LIFE IS GOOD™ products cannot be shipped outside the U.S.A.

Shipping Restrictions

• Some items may have shipping restrictions due to size, weight, or regulatory issues.
• LIFE IS GOOD™ products cannot be shipped outside the U.S.A.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our carrier’s website.

Shipping Delays

Occasionally, there may be delays beyond our control, such as inclement weather, natural disasters, or carrier issues. We will notify you of any significant delays and work to resolve them as quickly as possible.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at orders@keepintouch.com within 7 days of the expected delivery date. We will investigate and work to resolve the issue promptly.

Incorrect Shipping Information

Please ensure that your shipping address is correct before finalizing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize your address is incorrect, please contact us immediately at orders@keepintouchstore.com or (239)-393-6300.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or need further assistance, please contact us at orders@keepintouchstore.com or (239)-393-6300.

Thank you for shopping with Keep In Touch! We appreciate your business!